I want to run rigorous business performance analytics and create dashboards or reports
I want to combine and centralise all my data to generate aggregated insights
Financial accounting
I want to track my income and expenses, and generate financial reports
Market research
I want to run consumer surveys from a phone
I want to use secondary data (eg. satellite data) to analyse the markets I want to scale to next
Stock procurement
I want to track the goods I’m procuring as they are shipped from our supplier/factory to my warehouse
Agent stock management
I want to track which individual piece of stock is with which agent (for fraud detection)
I want to automate timely restocking for my agents or sales points
I want to create barcodes/QR codes to register and track my products
I want to conduct retail audits to ensure compliance of our pricing and merchandising
Credit portfolio monitoring
I want to have realtime insight in my total loan portfolio and outstanding credit disaggregated by loans overdue and defaulted
I want to track loan performance per sales supervisor or agent
I want to work with MFIs that have loan tools
Enterprise Resource Planning
I want to invest in a ERP system that fulfils my needs within at least half of the functionalities listed in this catalogue
Customer facing
Marketing and comms
I want to promote my products through social media
I want to set up a loyalty program and send my customers reminders and rewards (eg. discounts)
Customer credit scoring
I want to track and manage the prospects my agents are generating
I want to run customer credit assessment questionnaires from the phones of my agents or through our call center
I want to automate customer ID verification and KYC data handling
I want to improve the accuracy of customer credit scoring by using secondary data (eg. satellite data)
I want to sell to customer groups and base my credit assessment on group performance
Processing orders and invoices
I want to capture and centralise customers orders and invoicing
I want to set up an e-commerce and let customers see my -nue/place orders online
Payment collection
I want to use PAYGO for mobile money repayments by my customers
I want to use alternative PAYGO repayment models such as Layaway
I want to introduce money saving solutions for my customers
I want to support customers to purchase my products in groups
Customer finance
I want to use crowdfunding platforms to raise debt finance
I want to work with banks and MFIs to provide earmarked loans to my customers
After-sales support
I want to manage maintenance and technical support for customers
I want to automate my customer ticketing for after-sales support
I want to give automated tasks to my call center for outbound calls based on customer query priorities
I want to use chatbots for after-sales support
Team facing
Remote training
I want to train my field team remotely
Performance monitoring
I want to monitor and influence the daily performance of field agents and managers (incl. actual vs. target products sold)
I want to track the daily whereabouts (GPS) and working hours of field agents
I want my agents to optimise their sales routes and see households on a map
I want to give automated task to my agents (e.g. repossession of PAYGO devices)
HR
I want to keep track of outstanding payments and financial incentives to be transferred to my agents
I want to automate payments of my team members
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